We understand picking the right home care agency is an important decision. That’s why we’ve put together a list of what we think are the most important questions you need answers to! When comparing us to other agencies, we hope you find this very helpful. If you have any questions, please contact us! Our phone lines are open 24/7.
How long has the agency been in business?
Lavender has been serving the Dayton region for over 4 years. We are affiliated with Cypress Home Care Solutions in Phoenix, AZ. Cypress is an established, reputable Agency that has been in business for 19 years. At Lavender we have implemented and follow the Cypress model for Montgomery County and the surrounding area.
Does the agency provide employees with a complete package of educational materials?
Yes, we provide a complete package that covers such topics as “Types of Services provided”, “Patient Rights”, “Responsibilities”, and “Billing Procedures”. Employees are provided with written policies and procedures during orientation training.
Does the agency have a comprehensive written policy and procedure manual and training program for its employees?
Yes, Lavender has written policies and a Procedure Manual. We also have a comprehensive training program for our employees at our on-site training facility!
Has the agency instituted an ongoing compliance program?
Yes! Lavender has an extensive ongoing compliance regiment to ensure policies and procedures are being followed.
Does the agency verify its employees by thoroughly checking their references, professional licensure and affiliations and by undertaking background checks and drug screenings?
Lavender goes a step further to ensure all employees are verified. We not only perform local background checks,we also perform 50 state background checks, fingerprinting, and pre-employment drug testing.
Does the field supervisor complete an initial patient evaluation in conjunction with the patient and/or family member resulting in a specific and individual care plan that is agreed to by all members involved, including the family?
Yes, Lavender is happy to offer a free initial assessment, followed by the development of an individual care plan which is discussed and agreed to by all concerned. Follow-up visits are made quarterly.
What is the process for getting questions answered and issues resolved?
Anytime there is a question or problem, Lavender can be reached 24 hours a day, 7 days a week!
If I have an issue, who resolves it? How responsive is the agency in responding to my request/problem?
At Lavender, our goal is to serve our clients in the most efficient way possible. When you call us, we work quickly to ensure your questions are answered by right qualified staff member. We are always available to take you call!
What procedures does the agency have in place to handle emergencies?
All employees are instructed to call 911 first in the event of an emergency. Only afterwards will they contact Lavender.
How does the agency ensure patient confidentiality?
Patient confidentiality is addressed very strongly in our employee handbook and training materials according to the Health Insurance Portability and Accountability Act (HIPAA).
What are the billing procedures of the agency?
Lavender bills weekly to ensure accuracy.
Does the agency have its own employees answer the phone 24 hours a day?
Yes! When you call Lavender, you can be assured that you will be speaking to a member of the Lavender family, day or night.
*REMEMBER* ask for references that include doctors, patients and discharge planners so that you can establish an agency's reputation in the community.
Lavender is happy to provide references upon request.
Copyright 2017 Lavender Home Care Solutions